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基于Arena的食堂就餐过程建模与仿真

发表时间:2010-04-30  浏览量:2251  下载量:1025
全部作者: 周捚,卢晓军
作者单位: 国防科学技术大学信息系统与管理学院
摘 要: 针对基于离散事件的食堂就餐过程进行深入分析,建立了就餐过程中的服务活动模型、就餐方式模型、就餐人员满意度模糊模型。结合实例,采用Arena软件对小型食堂的就餐过程进行仿真,通过仿真结果对就餐过程进行评价,找到了影响就餐人员满意度的主要因素,同时给出了减少等待时间和食堂成本的方案。研究内容为食堂管理人员决策提供了参考,具有一定的实际意义。
关 键 词: 系统建模;离散事件仿真;Arena;就餐过程;满意度模糊模型
Title: Modeling and simulation of dining process in restaurant based on Arena
Author: ZHOU Yun, LU Xiaojun
Organization: College of Information System and Management, National University of Defense Technology
Abstract: Based on discrete event simulation method, this paper took an in-depth study on dining process in restaurant, and established serving model, dining style model, and consumers� satisfaction fuzzy model in the dining process. This paper coupled with a practical case, and simulated the dining process of a small restaurant with Arena. With the simulation results, this dining process was evaluated, and the main factor that affected consumers� satisfaction most was found. And then, this paper suggested the way to bring down the wait time and restaurant spending, which could be applied to practice and referred by the manager of restaurant.
Key words: systems modeling; discrete event simulation; Arena; dining process; satisfaction fuzzy model
发表期数: 2010年4月第8期
引用格式: 周捚,卢晓军. 基于Arena的食堂就餐过程建模与仿真[J]. 中国科技论文在线精品论文,2010,3(8):750-755.
 
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